Segmented customer lists
Build campaign audiences from CRM context such as visits, packages, memberships, wallet activity and repeat behavior.
Campaign module
Campaigns and WhatsApp Business API Messaging
Create targeted customer campaigns for offers, reminders, renewals and reactivation using CRM segments, WhatsApp Business API templates, SMS or email where enabled.
Outcomes
What this module improves.
Designed for practical Indian service-business workflows, not bloated enterprise setup.
WhatsApp Business API campaigns
Use approved WhatsApp templates for consent-aware customer messaging when the business and provider setup are active.
Offer and renewal follow-up
Promote packages, memberships, service reminders, product offers and win-back journeys without scattered spreadsheets.
Credits and campaign history
Keep paid channel usage, campaign records and customer communication context easier to review.
How it works
A simple workflow your team can follow.
Each module is built to fit naturally into daily service, billing, customer and owner workflows.
Choose the audience
Select customers by CRM, package, membership, reward, wallet, visit or business context.
Pick the campaign channel
Use WhatsApp Business API templates, SMS or email depending on business setup, consent and provider rules.
Send with controls
Review message content, credits and campaign details before sending communication.
Track follow-up context
Keep campaign history connected to customer records so teams know what was sent.
Use cases
Where businesses use it.
Package renewal campaign
Remind customers when prepaid sessions, memberships or wellness packages need renewal.
Festival or seasonal offers
Send service or product offers to relevant customer groups with controlled campaign records.
Win-back follow-up
Reach customers who have not visited recently with a relevant reason to return.
Product reorder prompts
Nudge repeat retail purchases from the same customer base used by storefront and billing workflows.
Product view
A focused module inside the full Business OS.
The screenshot is a representative Yepsta product or workflow visual using existing approved site assets.
Related features
Works better with connected modules.
Notifications
Manage transactional emails, optional paid SMS and WhatsApp Business API template messages with notification settings, credits and customer communication history.
Customer CRM
Keep profiles, visit history, notes, packages, wallet activity and repeat engagement context together for every customer.
Retention
Sell prepaid sessions, memberships, discounts and repeat-customer offers with usage tracking connected to CRM, billing and wallet flows.
Loyalty
Support repeat visits with loyalty points, redemption-ready design and customer retention workflows connected to billing and CRM.
FAQ
Questions, answered clearly.
Does Yepsta support WhatsApp Business API campaigns? +
Yes. Yepsta can support WhatsApp Business API based campaign messaging where the business has the required provider setup, approved templates, customer consent and available message credits.
Can I create customer segments for campaigns? +
Yes. Campaign audiences can be planned around customer CRM context such as visits, packages, memberships, wallet activity, product purchase history and repeat behavior.
Are campaign messages unlimited? +
No. WhatsApp and SMS campaign usage depends on provider rules, approved templates, message credits, customer consent and business configuration.
How is this different from normal notifications? +
Notifications are usually event-based reminders or updates. Campaigns are planned customer outreach for offers, renewals, reactivation and repeat-business journeys.
Next step