Cleaner reminders
Send useful appointment, order, billing and follow-up communication from one connected setup.
Notifications
Email, SMS and WhatsApp Business API Notifications
Manage transactional emails, optional paid SMS and WhatsApp Business API template messages with notification settings, credits and customer communication history.
Outcomes
What this module improves.
Designed for practical Indian service-business workflows, not bloated enterprise setup.
WhatsApp Business API ready
Use WhatsApp template-based communication where the business setup, approvals and credits are enabled.
Control paid channels
Keep SMS and WhatsApp usage tied to explicit settings, credits and provider rules.
Reduce missed follow-up
Help teams stay consistent with customer communication after key actions.
How it works
A simple workflow your team can follow.
Each module is built to fit naturally into daily service, billing, customer and owner workflows.
Choose notification rules
Set which events should create email, SMS or WhatsApp Business API communication.
Use approved templates
Transactional WhatsApp messages can use approved templates where provider setup allows.
Use credits where needed
Optional paid messaging stays transparent, usage-based and easier to monitor.
Keep customers informed
Customers receive reminders and updates without staff typing every message.
Use cases
Where businesses use it.
Appointment reminder
Remind customers before scheduled service slots.
Billing update
Send useful transaction communication after invoices or payments.
Package follow-up
Support repeat visits with timely reminders.
Product view
A focused module inside the full Business OS.
The screenshot is a representative Yepsta product or workflow visual using existing approved site assets.
Related features
Works better with connected modules.
Campaign module
Create targeted customer campaigns for offers, reminders, renewals and reactivation using CRM segments, WhatsApp Business API templates, SMS or email where enabled.
Appointments
Manage customer bookings, staff assignment, calendars, service duration, reschedules, cancellations and follow-ups in one place.
Review growth
Use a QR review flow with private feedback first, Google review guidance and AI-assisted suggestions while the customer stays in control.
Customer CRM
Keep profiles, visit history, notes, packages, wallet activity and repeat engagement context together for every customer.
FAQ
Questions, answered clearly.
Is notifications included in every Yepsta plan? +
Yes. Yepsta plans do not restrict modules by plan. This workflow is part of the complete Yepsta Business OS; plans differ by location capacity.
How does this help a service business day to day? +
It keeps the related customer, staff, billing and owner context in one place so teams can reduce manual registers, repeated data entry and scattered follow-up.
Can a small team use it without heavy setup? +
Yes. The workflows are designed for Indian SMB service teams that need practical daily control, not a long enterprise implementation project.
Does it work with other Yepsta modules? +
Yes. Yepsta shares context across website, storefront, appointments, CRM, billing, inventory, reviews, reports and staff workflows so the module does not sit separately.
Next step