Fewer incomplete chats
Customers submit product, quantity and contact details before WhatsApp opens.
WhatsApp storefront
WhatsApp Storefront and Structured Order Flow
Let customers browse products online, build a cart, save the order in Yepsta and continue on WhatsApp with a clear order summary.
Saved
Order captured before WhatsApp
Cleaner
Structured item and cart details
Ready
For invoice conversion
Outcomes
What this module improves.
Designed for practical Indian service-business workflows, not bloated enterprise setup.
Order context saved
The business can follow up from Yepsta instead of searching through chat threads.
Invoice-ready flow
Confirmed orders can move toward billing without retyping every detail.
How it works
A simple workflow your team can follow.
Each module is built to fit naturally into daily service, billing, customer and owner workflows.
Publish catalog
Add products, prices and availability to the Yepsta storefront.
Customer builds cart
The customer browses products and submits a structured order request.
WhatsApp opens with summary
The chat starts with item details while Yepsta keeps the order record.
Use cases
Where businesses use it.
Salon product sales
Sell shampoos, creams and aftercare products without asking customers to type everything.
Retail plus service
Handle product enquiries and in-store service customers from one operating layer.
Repeat orders
Use customer history to make reorder conversations faster and cleaner.
Product view
A focused module inside the full Business OS.
The screenshot is a representative Yepsta product or workflow visual using existing approved site assets.
Related features
Works better with connected modules.
Premium website
Give your business a polished public profile with services, products, gallery, working hours, booking links, review pages and storefront access.
Catalog and stock
Manage services, products, categories, stock, purchase entries, low-stock visibility and sales-linked inventory from one system.
GST billing and POS
Create POS bills, GST-ready invoices, estimates, credit notes and payment records for services and products with inventory-aware sales.
Customer CRM
Keep profiles, visit history, notes, packages, wallet activity and repeat engagement context together for every customer.
FAQ
Questions, answered clearly.
Is WhatsApp orders included in every Yepsta plan? +
Yes. Yepsta plans do not restrict modules by plan. This workflow is part of the complete Yepsta Business OS; plans differ by location capacity.
How does this help a service business day to day? +
It keeps the related customer, staff, billing and owner context in one place so teams can reduce manual registers, repeated data entry and scattered follow-up.
Can a small team use it without heavy setup? +
Yes. The workflows are designed for Indian SMB service teams that need practical daily control, not a long enterprise implementation project.
Does it work with other Yepsta modules? +
Yes. Yepsta shares context across website, storefront, appointments, CRM, billing, inventory, reviews, reports and staff workflows so the module does not sit separately.
Next step